Amex centurion lounge dfw2/28/2023 They do say they can limit the sale of day passes based on capacity, but I’m not sure how much this happens. Given the decent food in the lounge & full bar inside, $50 is not outrageous at all. Amex could also eliminate the ability for other non-Platinum or Centurion cardholders to pay $50 for lounge access. The only possible solution would be to limit cardholders to a certain number of visits annually, or at least lower the number of guests allowed. The spaces they have for their lounges are sometimes small, but looking at the building layouts, I don’t know how much more they could expand. It’s hard to blame American Express for the Centurion Lounge overcrowding issues. They can’t help that they have created a lounge experience that is far better than the other lounges that passengers may have access to. The staff members do their best to keep a very busy lounge clean while providing good service. The food selection is decent, and the bar is great. I’m not sure if I would call the DFW Centurion Lounge a relaxing experience, but it’s not a bad place to kill time before a flight. The lesson here is to always treat service professionals with respect. That’s not to say that the Centurion Lounge employees don’t provide good service that very same staff member later asked me if I wanted another beer, and she went and got it for me. This didn’t do anything to get him his salt he had to get it himself. When the staff member pointed the guy in the direction of the condiments, he started to be even more rude to the employee. For example, one time I saw a woman storm off because a bartender had the nerve to serve other people who had been waiting for their drinks before her. On this particular visit, one guy next to me rudely demanded salt for his meal from a staff member who was clearly busy trying to clean up everything other passengers had left behind. I admire the ability of the staff members to still be smiling & providing great service, as they have to deal with some real special people. I’ve visted the Dallas Centurion Lounge a few times now including this trip, and I have to say that some of the Amex cardholders are some of the rudest people I have ever met. At times, it can be difficult to find a seat, especially when your fellow passengers don’t make much of an effort to free up space for anyone else. Amex’s Centurion Lounge at DFW is a nice, bright space, though it’s incredibly crowded.
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